Loading tweets...2013 Nominations close: Check back in Summer 2012
Local Judging by committee: Check back in September 2012
Analyst of the Year Phoenix banquet 2013: Check back Summer 2012
Regional judging: January 2012
HDI conference: Q2 2012 is in Orlando
We are proud to announce that Namescape is our Gold Sponsor for this event! Please visit their website to learn all about their A/D products!
Click the link below indicating which nominee group you are submitting for. **Submissions Closed for this Year**
Analyst of the Year
Desktop Support Tech of the Year
Analyst of the Year Award
Information and Guidelines
HDI is pleased to announce the annual HDI Support Analyst of the Year Award. This award recognizes support analysts that exemplify the best of the best in the industry! All nominees will demonstrate knowledge and understanding of industry standards, commitment to excellence in customer service, while consistently exceeding performance objectives.
This award is intended for the support industry’s top front-line, first-level support analysts who possess the knowledge and skills required to provide quality service and support for internal or external customers. The ideal candidate will be well-rounded in technical aptitude, team orientation, leadership, customer service, people skills, and positive attitude. They should recognize and demonstrate the importance of the sharing of knowledge with their co-workers to develop problem solving techniques that can be utilized by all team members.
Is there an outstanding support analyst in your organization that you feel is deserving of recognition for their commitment, dedication, and service to your customers? Does the analyst sitting next to you provide you with outstanding support, or does someone you know provides the type of leadership for your support team that sets the example for others to follow? Is there someone on your team that consistently goes above and beyond the call of duty?
Here’s your opportunity to see them recognized for their efforts!
Please consider nominating someone you know for this award. Nominations may be made by managers, peers, customers or support personnel. There is a limit of two nominations per company and all nominations must be approved by the department manager.
Nominee Basic Requirements:
- At least one person from the company/site where this analyst works must be a member of HDI
- The nominee must currently be working as a tier 1 support analyst with at least 75% of their daily tasks related directly to direct customer tier 1 support and must have a minimum of 9 months experience for the past 12 months
- This award is not for supervisors as it is focused on the person delivering the services
- Any previous year Global winner in this competition is not eligible for subsequent nomination
Key selection criteria:
- Customer Service
- Team commitment and value
- Knowledge sharing
- Leadership
- Technical aptitude and knowledge
About the HDI Analyst of the Year Award:
Each year HDI works jointly with the HDI local chapters to identify and award the industry’s top Tier 1 support analyst. Support analysts are nominated at the local chapter level and will be judged with the other nominees from their chapter. The winner from each individual chapter will have an opportunity to compete with their peers regionally, handled by the HDI Regional Director. Each regional winner will be given the opportunity to represent their respective region at the HDI Annual Conference for the national level of judging.
This award is sponsored at the national level by Robert Half Technology. It is with the sponsorship dollars that HDI is able to provide complimentary registration to the HDI Annual Conference for all regional level winners.
