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Date/Time
Date(s) - 13 Mar 2012
8:00 AM - 3:00 PM
Location
Arizona State University Memorial Union Room 246 Coconino
Category(ies)
Experience HDI’s Newest Training Course in This Free One-Day Workshop
To introduce one of our newest training courses, HDI and our sponsors are hosting a four-week tour. Malcolm Fry, instructor of the new Power of Metrics for Optimal ITSM Performance couse, will present a daylong workshop in each of the fifteen cities listed below. Both the upcoming workshops and the one-day public classroom HDI training course will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management.
Workshop Dates and Locations – March 13, Phoenix, Az.
Arizona State University
Memorial Union Room 246 Coconino
301 E. Orange Mall
Tempe, AZ 85287-0901
Register Now >>
| February 27 – Dallas | March 14 – Albuquerque |
| February 29 – Miami | March 15 – San Diego |
| March 1 – Tampa | March March 16 – Los Angeles/Orange County |
| March 2 – Atlanta | March 19 – Sacramento |
| March 6 – Washington, DC | March 20 – San Francisco |
| March 7 – Boston | March 21 – Salt Lake City |
| March 9 – Chicago | March 22 – Denver |
March 13 – Phoenix |
Details
- Each workshop runs from 8:00 a.m. to 3:00 p.m.
- Morning and afternoon refreshment breaks provided
- Courseware, including the “Good Day, Bad Day” Microsoft Excel workbook (a $99 value) provided
- Capacity varies by location; register now to reserve your seat
- Hosted by the HDI Local Chapter in each city
In everyday life, measurement is an essential component. How big? How far? How high? How heavy? What’s the time? What’s the cost? Quite simply, measurement is as old as time itself. So what is a good measurement and how can it impact performance when aiming to exceed targets?
Information Technology Service Management (ITSM) is focused on defining and managing processes to optimize performance. ITSM metrics provide a vast amount of data in the form of measurements. That data must be translated into information that can be used to monitor and manage the business. Learning how to leverage this information produces knowledge used to produce service improvements and sustained performance. In this course, we will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management.
This workshop, presented by the renowned Malcolm Fry, is a fun, informative, and productive learning experience about metrics based on ITIL 2011. The workshop contains a series of breakout opportunities that allow for networking and collaborative learning. Course participants will receive and learn how to use a spreadsheet enabling them to report on metrics for the service desk.
