HDI Support Center Manager

Member Price:  $1,795.00 (USD)
Price:  $1,895.00 (USD)

Course Description

The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

HDI Support Center Manager training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

What You Will Learn:

• Characteristics of an effective support center manager
• How to create service level agreements, operational level agreements, and standard operating procedures in support of a service catalog
• Steps to cost-benefit analysis, total cost of ownership, and calculating return on investment
• The relationships between IT service management processes

Who Should Attend:

• Experienced technical support professionals who must manage all day-to-day functions as well as master critical performance and customer service strategies
• Individuals who are preparing for the HDI Support Center Manager certification.
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Help support our chapter. Please use Promo Code: HDIUAZ when registering!

Please visit www.thinkhdi.com for more information and registration.

Vbeck@thinkhdi.com

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vbeck@thinkhdi.com

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