Arizona Chapter of HDI

Topic: Service Catalogue in Action

Speaker: Chris Dancy

Chris Dancy is founder of ServiceSphere, an organization dedicated to helping IT organizations successfully adopt ITSM tools and ITMM practices.   Chris has over 20 years of experience in IT.

Session Information: The Service Catalogue is the lynch pin of Service Management being the tip of the iceberg of IT in the business, describing all the Services a User can access to fulfill their role within an organization. We’ve heard the theory, taken the course, but experience counts…listen to a case study of how a leading UK Hospital is transforming its IT delivery by adopting ITIL and the Service Catalogue.

When: Wednesday, 08 September 2010, 11:00 - 12:30

Where: Apollo Group 3138 E. Elwood St. (Ballroom) Phoenix, Arizona 85040