Loading tweets...
Address
7720 North Dobson Road
Scottsdale
Az
85256
United States
Feb 29th SAVE THE DATE for an AZHDI Mini Seminar! A Leap Year/Hump Day Combo of Service Desk & Deskside Support topics you can’t miss! Final event sponsors and location details will be posted once finalized.
1:00 to 4:00
Speakers: Both Bren Boddy-Thomas of Exchange Bank & Michael Fisher of Molina Healthcare are leaders in the Western Regional HDI Chapters and have been selected to present at the HDI conference in Orlando in April of 2012.
Michael Fisher: Dispatches From Afar: Building and Managing a Distributed Desktop Support Team
In companies with offices in multiple geographic locations, it's the nature of Desktop Support that we're working in and managing teams that are widely scattered. Ten years ago companies had budget resources to bring people together for training and team-building, but in the current climate of reduced staff levels and nonexistent travel budgets, how do you build and maintain an effective distributed Desktop Support team?
Join Michael Fisher, Supervisor of Desktop Support for Molina Healthcare, for an entertaining and informative session as he discusses strategies, techniques and tips for creating and managing a high-performing distributed Desktop team. You’ll learn the Five Essentials of a Distributed Team, along with ways to establish your team’s identity, morale and cohesiveness even when they’re scattered across the continent.
Speaker Bio: Michael Fisher
Michael Fisher has been providing IT support for 25 years, building widely distributed IT support teams in the Publishing, Media and Health Care fields. He currently supervises Desktop Support for Molina Healthcare, overseeing a team of 34 technicians spread across 19 locations in 14 states. Michael has presented at the HDI Conference, is an HDI-certified Support Center Manager, and is president of the HDI Orange County chapter.
Bren Boddy Thomas
Session Title: •CIO Perspective – Talking the Talk
Organization Maturity: •Evolving/Proactive
Audience: •Management
Experience Level: •All Experience Levels
Program: •HDI 2012
Track: •Team Dynamics
Session Description: •Bren Boddy-Thomas understands the focus and perspective of her CIO and has learned to speak the language. Drawing upon her experiences as she earned a place at the table, Bren will share ideas about how to communicate with your CIO and begin to take a more active role in strategic and business-centric discussions. She will offer some real, practical, guidance to help you build a more effective relationship with your senior IT management and be a part of that team, not a bystander. Key Learning Objectives: What does the CIO value about the role of technical support? How does that value connect with the day-to-day guidance support center managers provide to their teams? What do technical support managers need to measure and report to the CIO that demonstrates that value? What is the language of the CIO and how do you incorporate that into your communications?
Brochure Description: •Ever wonder what language your CIO is speaking? Need a translator? Frustrated that you're providing metrics that no one is reading? Understanding what your CIO is asking may help you get a seat at the BIG table. Join Bren Boddy-Thomas as she shares her successes learning this language and gaining a better working relationship with her CIO.
Bren Boddy-Thomas is a help desk manager with over 30 years of customer service management experience and has been in the IT service and support industry since 2002. She is on the Computer Science Advisory Board with Santa Rosa Junior College, & has an HDA certification from HDI. Bren is the Creator of the Super Help Desk.
