“ Arizona HDI is a local not for profit organization that specifically serves Information Technology service and support professionals by leading and promoting service desk and deskside support best practices. We encourage local networking with your peers by providing local informational meetings, presentations and events at exciting venues or at companies who can donate meeting rooms to facilitate a gathering. HDI membership brings you a value of belonging to a community bigger than yourself.
From discounts on HDI’s Annual Conference & Expo, special events, training and certification, and HDI’s eStore to access to industry reports and publications, networking opportunities, online discussion forums, webinars and more, HDI membership provides you and your organization with great value.
SupportWorld Magazine
HDI’s award-winning magazine is published six times a year. SupportWorld is the service and support industry’s leading magazine foc
using on the latest strategies, best practices, people management, technologies, tools and techniques.
HDI Industry Insider eNewsletter
Distributed bi-weekly to more than 12,000 subscribers, every issue of HDI Industry Insider contains information on trends, developments, tips and information to keep you up to speed on this ever-changing industry.
The Practices and Salary Survey
This must-have report for any support manager contains comprehensive research data gathered from support organizations around the world. The report provides a first-hand insight on the industry, department structure,
personnel, service request profiles, practices, and tools.
Focus Series
HDI’s focus series provides perspective on practical, hands-on topics and are designed specifically to be used as quick-reference tools by customer support personnel and support center management.
HDI Support Center Self-Evaluation
The HDI Support Center Self-Evaluation is an online tool that enables you to compare your support center against the HDI Support Center Standard and learn what your rating might be during the HDI Support Center Certification audit. The tool is available free to HDI members with a gold membership or higher.
White Papers
Read about the latest practices and processes in the industry or become an integral part of the white paper library and share your knowledge through articles, templates, case studies, presentations and research findings. The HDI white paper section offers information on a wide variety of topics: SLAs, global support, processes, surveys, and more.
The HDI Service and Support Handbook
HDI’s Service and Support Handbook is a handy tool comprising the knowledge and experience of many service and support professionals that have lived in the trenches and faced the reality of striving to provide excellent customer support on a day-to-day basis. This book offers real solutions from real support professionals.
Note: Membership deliverables vary depending on membership package.
We invite you to join the world’s largest network of service and support professionals!
To join, call (800) 248-5667 or buy online.
Review the membership options available: http://www.thinkhdi.com/join/levels.aspx