Jeff was born in Texas, grew up in New Mexico and moved to Arizona in 1995. After high school he joined the Navy and flew over 2000 hours in the duties of a flight engineer in a P-3 Orion attached to VP-26 out of Brunswick Maine. He is a Veteran of Desert Storm and has stepped foot in every country that borders the Mediterranean Sea except Libya as well as many other countries. Jeff has over 22 years experience performing IT Support Services in the hospitality, production and financial services arenas. He has been with GM Financial Services (formerly AmeriCredit) since 1998, almost 19 years. He has performed helpdesk, MIS services and desktop support service and currently leads a team of desktop support service technicians at the GMF Chandler Operations Center. Aside leading the local desktop team, his team is an IT everything catch-all from everything facilities related, to supporting all the segment of the 1400Sq Ft data center to telecom, LAN/WAN, Server and dialer support functions. He has certifications in the MSP’s in WIN NT/95/2000/Networking/Server tracks, Novell CNA, HP and Dell self-support certifications. He has also earned the certification for the HDI Desktop Support Manager and well as earning the “Team Certified – Pinnacle of Excellence award” for having his support team 100% HDI certified.
Katherine believes that transparency and great communication are key foundational elements needed to establish relationships and build a great team. This is something she practices daily as a Technology Manager for Wells Fargo.
Katherine’s diverse career background includes various roles in IT Governance, System, Software and Network operations and engineering support, Production Control and Customer Service, enabling her insight into all aspects of IT. She holds a B.S.B. with honors in Information Systems as well as several certifications including HDI Desktop Support Manager, PMP, CSM, COBIT and ITIL.
She enjoys spending her free time with family and friends and picking up an occasional yoga class for fun. If there happens to be a chocolate or chili festival in town, you can likely find her there!
A native New Yorker who currently lives in the beautiful state of Arizona, Stephen Paskel has spent the last 19 years in the Customer Service industry with Wells Fargo Bank. As Vice President and Technology Manager for the largest technical service desk at Wells Fargo, Stephen brings with him the experience of having lead both the Training and Quality Assurance teams, as well as the Enterprise Apple Support Team within the service desk. Stephen currently has responsibility over teams supporting Wells Fargo team members around the world, and also leads the Communication Strategy and Marketing department for his organization which focuses on shaping his department’s brand and influence within the organization. As a certified instructor for HDI, Stephen has been a champion for the organization since 2007 and has seen first-hand how it can help support professionals within the industry.
Keith is an Application Systems Analyst for the Salt River Pima-Maricopa Indian Community with over 10 years of experience in the IT industry. From project management to sustainment, Keith has seen multiple high profile projects to completion, and in a few cases overseen the management of the resulting product of those projects.
Serving in a variety of roles across private and government sectors, Keith has served many customer groups from 15, to 99, to over 500 customers. He most enjoys taking on challenges and delivering results above and beyond the expectations of his customers.
Jason has worked in IT for the past 15 years in both private and public sectors and currently works at the Salt River Pima-Maricopa Indian Community managing a Service Desk that provides Tier 1/2 Phone and Desktop Support to over 1500 users in the Tribal Government. Jason has held positions in Management of Help Desk/Service Desk, Desktop Support, Server and Phone Administration, Project and Vendor Management. Jason holds a BS from Michigan State University and a MBA from the University of Phoenix, Jason has also received his Lean Sigma, Green Belt and Black Belt Certifications from Villanova University.